Privacy Policy

Effective Date: 1 November 2025

This Privacy Policy explains how Moveo (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our website https://moveo.ge, mobile application, and associated services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Services:

a. Personal Information:

• Name

• Email address

• Phone number

• Vehicle information (e.g., license plate number, vehicle model)

• Payment information (via secure third-party providers)

b. Usage Data:

• Charging session data (time, location, duration, kWh used)

• App and website interaction data

• Log files (IP address, browser type, device type, OS, timestamp)

c. Location Data:

• Real-time location for navigation and charging station discovery (only if permitted by the user)

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services

• Facilitate EV charging sessions and transactions

• Send notifications (e.g., session updates, payment confirmations)

• Respond to your inquiries and customer service requests

• Send promotional or informational communications (you can opt out)

• Ensure security and prevent fraud

• Comply with legal obligations

3. Legal Basis for Processing

Depending on your location, we process your personal data based on:

• Your consent (e.g., location access, marketing)

• Performance of a contract (e.g., delivering charging services)

• Legitimate interest (e.g., service improvement, fraud prevention)

• Legal obligation (e.g., compliance with Georgian laws)

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Service Providers: Payment processors, hosting providers, analytics services.

• Government authorities: If required by law or to comply with legal requests.

• Business partners: Only where necessary to provide integrated services (e.g., roaming networks).

All third-party partners are contractually bound to protect your data.

5. International Transfers

If your data is transferred outside Georgia (e.g., for cloud services), we ensure appropriate safeguards such as standard contractual clauses or equivalent protective mechanisms.

6. Data Retention

We retain your personal data only for as long as necessary:

• To fulfill the purposes outlined in this policy

• To comply with legal, regulatory, tax, or accounting requirements

After that, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw your consent at any time

• Object to or restrict certain data processing

• Lodge a complaint with a data protection authority (if applicable)

To exercise any of these rights, contact us at info@moveo.ge.

8. Security

We use industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

• SSL encryption

• Secure storage of credentials

• Role-based access control

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze user behavior

• Personalize your experience

You can manage your cookie preferences via your browser settings.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify you via email or in-app alert if material changes occur.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Moveo LLC

Email: info@moveo.ge

Phone: +995 597 970070

Website: https://moveo.ge